A payment update link lets a parent add or update their own credit/debit card or bank account through a secure page. It's the recommended way to collect payment details:
You never have to handle card or bank numbers yourself
Bank accounts added through the link don't need a verification wait
The new payment method is applied to the membership autopay automatically
Ways to send a payment update link
From the student's profile:
Go to Accounts → Profiles and open the student's profile
Click Payment Info
Click Share payment update link. Or click Payment Update URL to copy the link and send it yourself, for example by text.
To one or more students at once, from the Profiles list:
Go to Accounts → Profiles
Check the box next to each student
Click Actions → Request payment info
A link is emailed to each selected student. Use this to collect payment details from many families at once, for example when moving members to ACH.
When NextKick sends the link automatically
After a failed payment: the parent gets an email, an SMS text and a push notification with the link, after every failed charge
Before a card expires: the parent gets a reminder email with the link
Keep each link private
Each payment update link is tied to one student's account. It shouldn't be forwarded or shared with anyone else.
Why the link is better than updating payment info yourself
How the payment method is updated | Used for autopay? |
Parent uses the payment update link | ✅ Yes |
Admin adds it in Payment Info | ✅ If you choose to. Set it as the default and click Apply to Memberships. |
Parent adds it in the student app | ✅ If they choose to. A pop-up asks whether to use it for their autopay too. |
To use a card you added for all of a student's memberships, open their Payment Info, click ⋮ next to the card, click Set Default, and then Apply to Memberships. To change just one membership, click Actions → Change payment method on the membership.
Common questions
Can parents add a bank account through the link?
Yes, once your school has set up bank transfers. See Accept Bank Account (ACH) Payments.
After a parent uses the link, do I need to update their membership?
No. The new payment method is applied to their membership autopay automatically. To collect a payment that already failed, open the overdue invoice and click Pay Now.
Can I send the link to many families at once?
Yes. In Accounts → Profiles, check the students, then click Actions → Request payment info.
A parent updated their card, but autopay is still charging the old one. Why?
They may have added the card in the student app and chosen not to use it for autopay. On the membership, click Actions → Change payment method and select the new card. Or open their Payment Info, click ⋮ next to the new card, click Set Default, and then Apply to Memberships.
Related articles
Accept Bank Account (ACH) Payments
How Autopay Works & What Happens When a Payment Fails