Skip to main content

How to Troubleshoot Student App Login Issues After Changing an Email Address

If a student or parent is unable to log in to the NextKick Student App after their email address has been updated, follow the steps below to resolve the issue.

Written by Zina Kim

Step 1: Verify the Student’s Email Address

First, confirm that the student’s email address has been updated correctly.

  1. Log in to your NextKick Admin account.

  2. Navigate to Accounts → Profiles.

  3. Search for and select the student experiencing the login issue.

  4. Verify that the email address in the student’s profile is correct.

Step 2: Reset the Student’s Password

If the student is unable to log in after their email address has been changed, the school administrator should reset the student’s password.

  1. Navigate to Accounts → Profiles.

  2. Search for and select the student.

  3. Locate the Password Reset option in the student’s profile.

  4. Reset the student’s password.

  5. Have the student or parent try logging in again using the updated email address and reset password.

Step 3: Reinstall the NextKick Student App

If resetting the password does not resolve the issue, ask the student or parent to reinstall the NextKick Student App.

  1. Uninstall the NextKick Student App from the device.

  2. Download and reinstall the app.

  3. Open the app.

  4. Log in using the updated email address and reset password.

Reinstalling the app may resolve issues caused by previously stored login information.
​

Need Additional Assistance?

If the student or parent is still unable to log in after following these steps, please contact NextKick Support.

Please provide the student’s name, registered email address, and a screenshot of any error messages to help our team investigate the issue.

Did this answer your question?

Related Articles