NextKick can let families know when they're booked into a class, and remind them before it starts. This guide shows where to turn these notifications on, what reminders cover, and how to check what a family was sent.
Before you start
Set up your classes and their schedules in the Schedule menu. See How to Set Up Your Class Schedule.
App notifications reach families who have the NextKick student app, are signed in and allow notifications. See How do students download and log in to the NextKick app?
Step 1: Choose which schedule notifications families get
Go to Settings → Schedule.
Open Notification & Integration.
Make sure Enable Schedule Notifications is on. Then turn on the notices you want. Each one has an Email switch and a Member App switch.
The notices families get most often about bookings:
Notice | When it's sent |
Reservation Confirmation | A family's class reservation is confirmed |
Cancellation Confirmation | A family cancels a reservation |
Member Assigned to Class | You add a student to a class as a fixed member |
Schedule Reminder | Before a class or appointment the family is booked into |
Schedule Cancellation and Schedule Time Changed | You cancel a class or change its time |
The first two are under Reservation Status Notifications. The others are under Schedule Notifications.
Step 2: Turn on reminders before a booked class
Schedule Reminder reminds families before a class or appointment they're booked into, including private lessons. Turn it on in the same settings.
Email and app: the reminder goes out by email and as a notification in the student app.
No texts: it isn't sent by text message.
Tip: To reach families by text, send a message yourself from Communications → Messages. See How to Send Emails, Push Notifications, and Text Messages.
Step 3: Check what a family was sent
Open the student's profile.
Click the Message History tab.
Find the notification and check the Email and Push Notification columns.
If it shows as sent but the family can't find it, see Why Isn't a Family Getting Emails or Notifications?
Cancelled classes and time changes
NextKick can also tell families when you cancel a class or change its time. Those notices are under Schedule Notifications on the same page. See How to Close Your School for a Holiday or Change a Single Class.
Trial students and automations
An automation or workflow for trial students is not the same as a class reminder. If it starts when someone becomes On Trial, any wait counts from when they signed up, not from the date of their trial class.
For example, a message set for 1 day later goes out 1 day after sign-up, even if their trial class is a week away.
For trial follow-ups, see How to Manage Leads and Trial Students and How to Set Up Automations.
Your staff's daily schedule
For staff, the NextKick Admin app sends a daily Today's Schedule push notification with the day's schedule.
FAQ
Are reminders sent by text?
No. Schedule Reminder goes out by email and in the student app.
Do private lessons get reminders?
Yes. Schedule Reminder also covers booked appointments, such as private lessons.
A family says they didn't get a reminder. What should I check?
Make sure Schedule Reminder is on, then check the student's Message History tab (Step 3).