Payments and invoices in NextKick each have a status. This guide explains what each status means, why a bank payment can say Processing for several days, and where to find payments that failed.
Before you start
You need access to Payments. See How to Add Staff and Set Their Permissions.
Step 1: Read a payment's status in Payments → Transactions
Payments → Transactions lists payments that went through or are on their way. Use the Payment status filter to show one status.
Status | What it means |
Paid | The payment went through. Card payments show Paid right away. |
Processing | A bank (ACH) payment has started, but the bank hasn't confirmed it yet. It usually takes 3 to 5 business days. It can still fail during this time. |
Refunded | The full payment was refunded. |
Partial Refund | Part of the payment was refunded. |
Failed charges don't appear here. They're in Payments → Transaction Errors (Step 3).
Step 2: Read an invoice's status
Payments → Invoices shows totals for Paid, Pending, Overdue and Refunded invoices at the top. Each invoice's status is in the Payment status column, and on the student's Invoices tab.
Status | What it means |
Pending | Not paid yet, and not past its due date. |
Overdue | Not paid by its due date. |
Part Paid | Some of the amount has been paid. |
Paid | Paid in full. |
Voided | Cancelled before anyone paid it. Only unpaid invoices can be voided. |
Refunded | The invoice was paid, then fully refunded. |
Partial Refund | The invoice was paid, then partly refunded. |
To refund or void an invoice, see How to Refund or Void an Invoice in NextKick.
Step 3: Find payments that failed
Go to Payments → Transaction Errors.
Check the Error Reason for each payment.
Follow the steps in How to Fix a Failed Payment.
A bank payment can still fail after it showed Processing, for example for lack of funds. See Why Did a Bank (ACH) Payment Fail? What to Do
Step 4: Know which "pending" you're looking at
The word pending shows up in three places, and each means something different.
Where you see it | What it means |
An invoice's status | The invoice hasn't been paid yet. |
Payments → Memberships, Full Payment tab | A pay-in-full membership hasn't been paid yet. |
The family's bank or card statement | A temporary hold, for example from a declined charge. It drops off on its own after a few days. |
FAQ
How long do card and bank payments take to reach my bank account?
Card payments are deposited the next business day and usually arrive the morning of the second business day. Bank (ACH) payments usually take 3 to 5 business days. See Payments FAQ.
Can I refund a payment that's still Processing?
Yes, starting 24 hours after the payment started.
What if a bank payment still says Processing after a week?
Bank payments can take up to 7 business days. If one still says Processing after 7 business days, contact NextKick support.
A family sees a pending charge, but NextKick shows nothing. Why?
It's usually a hold from a declined charge, not a payment. Check Payments → Transaction Errors. If NextKick has no record of it, ask the family to check with their bank.