NextKick lets your school know when something needs your attention, such as a failed payment, a new trial sign-up or a class that's almost full. This guide lists the emails and notifications your school gets, who receives them, and what to check if they stop.
Before you start
Emails go to your school's owner email, the email of the main admin account. Make sure someone checks that inbox every day.
Push notifications go to every staff member who is signed in to the NextKick Admin app with notifications turned on. Install the Admin app, sign in, and allow notifications.
Every push notification also shows under the bell in the top bar of the admin, so you can catch up on a computer.
Where alerts arrive
Channel | Who gets it |
Your school's owner email. Only the daily report can go to a different address. | |
Push notification | Staff signed in to the NextKick Admin app with notifications on |
Bell (Notifications) | Anyone signed in to the admin. It lists push alerts from the last 30 days, each with a category such as Payments, Events & Schedule or Attendance. |
Payments and memberships
Alert | How | When |
Autopay payment failed | Each time a member's card or bank (ACH) autopay payment fails, including bank returns | |
Failed payments summary | Push | Each morning, with the number of failed payments and the members they're for. Not sent if none failed. |
Membership ending tomorrow | Push | Early morning, the day before a membership ends after 8 failed card payments in a row |
Auto-renewal payment failed | Email and push | When the payment for an automatic renewal fails. It shows the plan and amount, so you can add the membership again yourself. |
Payment Info Updates Summary | Push | Each morning, listing members who added or updated a payment method the day before |
Scheduled cancellation not done | Push | Overnight, when a membership you scheduled to cancel couldn't be canceled |
Unsigned agreements | Push | Each morning, listing members whose membership agreements aren't signed yet |
New eStore order | Email and push | When a member places an eStore order |
To find and fix failed payments, use Payments → Transaction Errors or the Payment Errors card on your Home dashboard. See How to Fix a Failed Payment.
Chargebacks. Chargeback notices come from your payment processor, Bluu or Stripe, not NextKick. With Stripe, respond in your Stripe Dashboard. With Bluu, contact NextKick support within 5 business days to respond. See Payments FAQ: Deposits, Fees, Card Terminals and Chargebacks.
New sign-ups and leads
Alert | How | When |
New lead or member sign-up | Email and push | Someone signs up through your website or SideKick, or registers at your kiosk. It includes their details, the programs they're interested in and their form answers. |
Form submission | Email and push | Someone submits one of your forms. The subject reads "New [form name] received" followed by the names, for example "New All Trials received — Alex Kim". |
Website lead form | Someone fills out the lead form on your NextKick website. This is sent even if you use NextKick only for your website. | |
Website trial booking | Email and push | Someone books a trial class on your website |
New sign-up with a class booking | Email and push | Someone who isn't a member yet signs up and books a class |
Website chatbot inquiry | Your website chatbot passes on a visitor's question, with the conversation | |
New chat message | Push | A member sends your school a chat message |
New sign-ups also show on the Leads card of your Home dashboard. See How to Manage Leads and Trial Students.
Classes, attendance, events and testing
Times are in your school's local time.
Alert | How | When |
Today's Schedule | Push | 10 AM, with the number of classes and events that day. Not sent on days with nothing scheduled. |
Today's Summary | Push | 9:30 PM, with that day's attendance, class bookings, event registrations and after-school students |
Self check-in summary | Push | About 10 PM, with how many students used self check-in that day |
Students to Follow Up | Push | Mondays at 10 AM, with the number of active students who haven't attended for 15 days or more |
Check-in alert | Push | When a student you flagged with Check-in Alert checks in |
Event and testing registrations | Push | Each morning, with the registrations from the day before. Events and belt tests get separate summaries. |
Waitlist started | Push | A class booking goes on the waitlist |
Class almost full | Push | A class reaches 85% of its capacity. At most once a day for each class. |
No-ride request | Email and push | A parent tells you their child won't ride after-school pickup |
Note reminder | Push | At the reminder time you set on a note. See Your Home Dashboard, Explained. |
Summaries aren't sent when there's nothing to report.
Community
You get a push notification when a member reports a post or a comment. You also get one when a member writes a new post, if new posts are turned on in that board's Notification Settings.
Your NextKick subscription and texting
Alert | How | When |
Plan and free trial | Your NextKick plan changes, a free trial starts, and one day before the trial ends | |
Payments to NextKick | A payment for your plan or SMS credits goes through or fails | |
Card expiring | 1 month, 2 weeks, 1 week and 1 day before the card you pay NextKick with expires. The 1-month notice is also a push notification. | |
SMS credits low | Email and push | Your balance drops to 100 credits or less. Not sent if Auto recharge is on. |
SMS registration updates | Email and push | Your SMS registration is approved, needs changes, is waiting for carrier review, is complete, or fails |
Announcements from NextKick | Push | NextKick posts an announcement or system notice for schools |
Get a daily report by email
The daily report is a nightly email with a summary of the day's transactions and attendance. It's off until you turn it on.
Go to Settings → Communication.
Under General, turn on Daily report.
In Daily report email, enter the address that should get it, such as your front desk inbox.
Click Save.
The report arrives at about 10 PM your school's time.
Not getting your school's alerts?
Check the inbox of your school's owner email, including its spam folder.
For push notifications, check that you're signed in to the NextKick Admin app and that its notifications are allowed in your phone's settings. If the Admin app shows Notification Settings, turn on Allow setting up push notifications.
Open the bell in the admin. It keeps the last 30 days of notifications.
If a family isn't getting messages, see Why Isn't a Family Getting Emails or Notifications?
FAQ
Can these emails go to another address, such as my front desk?
Only the daily report has its own email setting. Other alerts go to your school's owner email.
Do failed bank (ACH) payments end a membership?
No. Failed ACH payments aren't retried, and the membership stays active. You still get an email each time one fails, so charge it again yourself. See How Autopay Works & What Happens When a Payment Fails.
Why didn't NextKick tell me about a chargeback?
Chargeback notices come from your payment processor, Bluu or Stripe, not NextKick. Look for an email from them. If you use Stripe, respond in your Stripe Dashboard. If you use Bluu, contact NextKick support within 5 business days.
Do families get these alerts?
No. These alerts are for your school. Families get their own messages, such as a failed-payment notice with a link to update their card.