The Website AI Chatbot answers visitors' questions on your NextKick website, day and night. It answers from the information you enter in NextKick, so the more you fill in, the better it answers. This guide shows how to turn it on and what to fill in.
Before you start
The chatbot is part of the FrontKick Website add-on. If you click the tab and see an add-on offer instead of the settings, your school doesn't have the add-on yet.
You need access to Settings. See Staff Permissions: What Each Access Control Setting Covers.
Step 1: Open the chatbot settings
Go to Settings → Communication.
Click the Website AI Chatbot Settings tab.
The menu on the left jumps to each section: Website Chatbot, General Information, Operating Hours, About School, Instructor Information, Program Information, Trial Class Information and Special Offers.
Step 2: Turn on the chatbot
Turn on Enable Website AI Chatbot.
Click Save at the top of the page.
To hide the chatbot from your website, turn the switch off and click Save.
Step 3: Fill in what the chatbot can share
Section | What to enter |
General Information | School logo, name, email, phone number, address, and links to your Facebook, Instagram, YouTube, TikTok or other social pages |
Operating Hours | Your opening and closing time for each day of the week. Turn a day's switch off if you're closed that day. |
About School | A description of your school and of your facility |
Instructor Information | Each instructor's name and bio. Click + Add instructor for more. |
Program Information | Each program's name and description. Click + Add class for more. |
Trial Class Information | Your trial classes and what they include. Click + Add trial for more. |
Special Offers | Current promotions, such as a first-month discount. Click + Add offer for more. |
When you're done, click Save. The chatbot uses your changes right away.
Tip: Write descriptions the way you'd answer a parent on the phone: ages, class times, what to wear, and what the first class is like. Remove offers when they end so the chatbot doesn't keep sharing them.
Step 4: Make sure visitors can reach you
When the chatbot can't answer a question, it gives the visitor your school's contact details so they can reach you directly. Check that the email, phone number and address in General Information are correct.
Chatbot conversations aren't emailed to your school and don't appear on the Leads page.
FAQ
Where does the chatbot get its answers?
From the information you enter in the Website AI Chatbot Settings tab. Keep it up to date when your hours, programs or offers change.
How soon do my changes show in the chatbot?
Right after you click Save.
Can the chatbot answer in other languages?
Yes. It answers in the language the visitor writes in, such as Korean or Spanish. You can fill in your information in English.
Can I change what my website itself says?
The chatbot settings only change the chatbot's answers. To change your website, see How to Request Changes to Your NextKick Website.