A member's profile holds everything about them: contact details, parents, family, rank, membership, payments and attendance. This guide shows where to find each part, how to keep details up to date, and how to manage parents, family members and the messages they receive.
Before you start
The member needs a profile. See How to Add a New Member.
Step 1: Open the profile
Go to Accounts → Profiles.
Click the member's name. You can also search for them in the search bar at the top of any page.
Area | What it shows |
Top of the page | The member's name, status, Payment Info and Manage member |
Rank Progress | How close the member is to their next rank |
Family Members | Siblings and parents linked to this member |
Basic Details | Member ID, group, rank, membership, class, store credit, today's classes, tags and notes |
Tabs | Member Info, Membership, Invoices, Store Credit, Message History, Attendances, Ranks, Documents and Homeworks |
Step 2: Make quick changes
In Basic Details, click the pencil icon next to a field to change it without opening the full form:
Group and Tag. See How to Use Tags and Groups.
Rank System & Rank
Class
To leave a note for your staff, click Add next to Notes.
To change the member's status, click the status next to their name. See Member Statuses, Explained.
Step 3: Update contact details
Open the Member Info tab.
Next to Member details, click Edit.
Update the name, phone, date of birth, gender, address, uniform size, belt size or health conditions.
Click Save.
The email works differently. Click Edit next to Email, enter the new address in the Edit email window, and click Save. This also changes the email the member uses to log in to the NextKick app, so let them know.
Step 4: Fill in custom information
Your school can add its own fields to every profile, such as the student's school or Dan number.
To create the fields, go to Settings → School Setup → Member fields. Next to Custom Information, click Manage.
To fill them in for a member, open their Member Info tab and click Custom Information.
Step 5: Manage parents and guardians
Parents are added on the same Edit member details page, under Parents Contacts.
Enter the parent's First Name, Last Name, Relationship, Email and Phone.
Click + Add to add another parent, or the trash icon to remove one.
Choose which messages this parent receives.
Click Save.
Option | What it does |
System Automation | Also sends this parent NextKick's built-in emails and texts, such as invoices, payment reminders and failed-payment notices. The parent needs both an email and a phone number before you can turn it on. Parents don't get app push notifications. |
Workflow messages | Also sends this parent messages from your workflows. It's on by default for new parents. |
Step 6: Link family members
Next to Family Members, click +.
Click Actions, then choose Add new member to create a profile, or Select from members to link someone who already has a profile.
Family members share one email and sign in to the NextKick app with the same login. NextKick's emails for each child go to that shared email, usually the parent's. For one shared membership and payment, see How to Set Up a Family Membership. To add or remove a sibling later, see How to Add or Remove a Sibling on a Family Membership.
Stop messages for certain members
To stop NextKick's messages for some members, go to Settings → Communication and find Notifications.
Setting | What it does |
Exclude members from system notifications | Stops NextKick's built-in messages, such as invoices, payments and other automatic alerts, for the members you choose |
Exclude members from automation messages | Stops messages from your school's automations for the members you choose |
Block for new members by default | Excludes new members automatically when they're added. Existing members aren't affected. |
Click Edit member list to choose the members.
If a family isn't getting emails, see Why Isn't a Family Getting Emails or Notifications?
Other things you can do
Click Manage member at the top of the profile to:
Message member
Download QR code labels or Download membership cards for check-in
View Member App to see what the member sees in the app
Click Payment Info to add a card or bank account, or to share a payment update link. See Send a Payment Update Link.
FAQ
A student stopped coming. Should I delete their profile?
No. Change their status instead, so their history stays in NextKick. Deleting a member is permanent and can't be undone. See Member Statuses, Explained.
I added the same student twice. Can I merge the profiles?
No. Delete the duplicate. See Can I Merge Two Accounts?
Where can I see the messages a member received?
Open the Message History tab on their profile.