When families buy uniforms, gear or other items from your eStore, each purchase shows up as an order. This guide shows how to find orders, move them from payment to pickup, and cancel or refund an order.
Before you start
Add your products first. See How Can I Set Up eStore Products?
Families can order in the NextKick app, or through a sign-up form that includes eStore products. See How to Create a Sign-up Form.
Orders are for pickup at your school. Shipping isn't available.
Step 1: Find an order
Go to eStore → Orders.
Narrow the list by date or status, or search by Name, Email or Product name.
Click Export to download the list.
When a family places an order, the school owner gets an email, and staff with push notifications on get an alert in the Admin app.
Status | What it means |
Payment Pending | The order was placed but hasn't been paid yet |
Payment Completed | The order is paid |
Order Confirmed | The family chose to pay at the school. The order is confirmed but not paid yet. |
Pickup Available | The order is ready to pick up at your school |
Pickup Completed | The family picked up the order |
Cancel Request | The family asked to cancel the order in the app. Use Cancel & Refund to cancel it. |
Canceled | The order was cancelled |
Step 2: Update the order status
Click the order to open it.
Under Order Status, click the step you want to move the order to, such as Pickup Available when it's ready.
Each completed step shows the date and time it was reached. NextKick emails the family each time you change the status, so they know when to come in.
The Order Summary on the right shows the items, tax and total. Click the Invoice No. to open the invoice for the order.
Step 3: Cancel or refund an order
Families can ask to cancel an order from eStore → Order History in the app. The order then shows Cancel Request in the app and in your Orders list.
To cancel an order, open it, click Action, then Cancel & Refund. The family gets an email about the change.
To give money back for a paid order, refund its invoice:
Open the order and click the Invoice No.
Refund the invoice. You can refund the full amount or only part of it.
FAQ
A family wants to pay for their order at the school. How do I record it?
Open the order and click the Invoice No. to go to its invoice, then record the payment there. See How to Make a One-Time Payment in NextKick.
Can I see all orders for one product?
Yes. Change the search to Product name and type the product.
Do parents also get the order emails?
Order status emails go to the email on the member's account, usually the parent's for children.